What people ask before joining

Yes. Some eye conditions cause no change in your vision at first, so the exam checks the health of your eyes as well as your prescription.

Most adults every one to two years, and once a year after 65 or if you have diabetes. Dr. Madrid sets your schedule after your first exam.

A membership is an agreement with this practice. The plan lists the visits it includes. It is not insurance, and it does not pay for anything it does not list.

The office gives you the current plan fee in writing before you join. See how fees work for what sets the fee and what is billed separately.

Some visits can be billed to a vision plan and some cannot. Call with the name of your plan and the office tells you before your visit.

A visit for an eye problem, an eye disease check or a follow-up is a medical visit. A routine exam is a vision visit. Many visits are both, and we explain which part goes where.

Yes. Your prescription is yours. We give you a copy after your exam and fitting, and you can fill it anywhere.

Yes, when the fitting is finished. You get a copy, and you can order your lenses anywhere.

Cancel any time, in writing. The refund rule on your plan says what is returned for the unused months, less any visit you have used.

Sudden vision loss, flashes of light, a curtain over your vision, a chemical splash or an eye injury needs care now. Call our office right away or go to an emergency room. If you can't reach us, call 911.